Deliveries and Returns

Delivery Service

As many of our pieces are one-off, bespoke items, and not stock items delivered from a central warehouse we have to be extremely flexible with our delivery services.

Some items can be collected from store locations as listed on the individual product pages.  We can help you load and pack your items when you collect, and advise you of the size and weight if necessary.

For items where delivery is required we can arrange for a delivery to your home, or for a courier parcel delivery for smaller items.  Please contact us here, or through our contact page to discuss a personal quotation for your order.

We pride ourselves on our customer service, and will go above and beyond to fufill your needs, and get your furniture delivered to you for the right price and at a convenient time.

Returns Policy

We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us, we are pleased to offer a 14 days  money back guarantee for items purchased online, commencing the day of delivery.
This means you have the right to cancel your order within 14 days without charge; the only liability being for any return carriage costs.

If any items are incorrect, damaged or faulty you should notify us immediately by clicking here. You will need to provide us your order number and contact details.
Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected. You will receive your refund within 30 days of cancellation.

*Please note- these conditions apply to online purchases only. In store purchases are subject to a seperate policy. See in store for details.

Please bear in mind that you are purchasing a natural hardwood product which as a result of its inherent characteristics may require some minor adjustments after reaching the environment of your home. 

By purchasing our furniture you agree to undertake any simple necessary adjustments yourself. Certain issues will not be deemed as defective or faulty, for example:

1. On rare occasions, due to extreme climate changes in shipping, doors and drawers may swell slightly making them stiff to open. This issue will normally resolve itself within a matter of days once the timbers acclimate to their new environment; however an alternative remedy may be to move the drawers around. Occasionally the movement may not settle and a small amount may need to be shaved from the bottom of the drawer or door. A simple application of furniture wax will then seal any adjustments.
2. While every effort is made to match all colours and finishes, wood is a natural product and there may be variations in colour, grain pattern and shade. As is common practise when crafting hardwood furniture, certain degrees of filler may also be used to ensure a uniform finish.
3. Our furniture is handcrafted from natural hardwood timbers and accordingly there may be slight differences in size between products of the same description. All product dimensions specified by us are approximate.
4. As each product is crafted by hand, there may be differences in the spacing around doors and drawers; however, this will always be within our quality control tolerances.
5. Many of our items are antique or used pieces which have been lovingly restored.  They are not new, and part of the character of these pieces is the wear, marks and occasional dings that they accumalate through the years.  Where possible we will try to show any noticable marks or damage in our photos and descriptions, but minor marks and wear are to be expected.  
6. While we endeavour at all times to capture the colour and finish of each piece in our photographs the exact colour displayed varies from screen to screen or on different web browsers.  Therefore we can not guarantee that your furniture will be the exact colour viewed on your screen or monitor, and can not accept returns in this instance.